How long will delivery take?
This depends on the products you have ordered. Generally:
- Delivery within seven (7) working days for stocked products (subject to stock availability and delivery location)
- Delivery within 15-25 working days for custom orders
Do you offer free delivery?
Free delivery is available in New South Wales Metropolitan areas.
This includes loading dock or kerbside delivery only. You will need to make arrangement to have the furniture moved to where it is required in your office. Or we have a installation and assembly service available for an additional fee.
|Delivery Zone||Delivery Charge||Assembly Charge|
Note: All delivery regions are supported by a definitive list of postcodes which reflect the exact Fusion delivery regions. Delivery and assembly charges will be confirmed on the shopping cart based on the postcode entered. Delivery to a loading dock or kerbside delivery incurs no additional charge. Floor loading to ground floor or above ground floor will incur an additional $110.00 flat charge. Please contact us for a delivery quote if your postcode is outside of our standard delivery zones.
Do you deliver to anywhere in Australia?
Yes, we can deliver anywhere in Australia. A delivery fee will be charged depending on your location and delivery requirements. It is calculated as a percentage based on the total order value.
Add your postcode in the shopping cart to determine the delivery charge or contact our local team for a quote.
If you require a ground floor or above ground floor delivery, a flat charge of $110.00 will be added to your order (in addition to the freight charge if applicable)
Can I pick-up from your warehouse?
No, this option is not available.
How long after payment will my order be shipped?
You will receive an order confirmation from Fusion Office Furniture within 24-48 hours of us receiving payment. This confirmation will include the scheduled date for delivery.
Is it possible to schedule my delivery for a specific day and time?
In your confirmation you will receive your schedule date of delivery. You will receive a courtesy call the day prior to delivery to confirm the delivery time and details.
Unfortunately, we can’t arrange delivery at an exact time but will provide you with a range of time.
If you require a weekend or after hours delivery, please let us know at the time of placing your order.
Is weekend or after hours delivery available?
Yes, this can be arranged if required. Please provide your requirements when placing your order so our team can provide you with a quotation.
My item hasn’t arrived yet. How can I find out where it is?
Call our friendly team on 1800 942 942 to assist in tracking your delivery.
My item arrived damaged. Who should I contact?
Call our friendly team on 1800 942 942 or send an email to our Support team firstname.lastname@example.org who will be happy to assist.