FAQs

Payment

Is your site secure for Credit Card purchases?

Fusion Office Furniture uses eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments online.

Your complete credit card number can’t be viewed by us or any outside party. Plus, all transactions are performed under 128 Bit SSL Certificate.

eWAY is an authorised third party processor for all the major Australian banks. At no time do they touch your funds. All payments are directly transferred from your credit card to the merchant account held by Fusion Office Furniture.

For more information about eWAY, visit www.eWAY.com.au

What Credit Cards do you accept?

Accepted credit cards for online payments include MasterCard, Visa and American Express.

There is no credit card surcharge applied on online purchases from Fusion Office Furniture.

When will my credit card be charged?

All orders placed online at fusionoffficefurniture.com.au must be paid in full when placing the order.

Payments are fully automated with an immediate response.

It will depend on your bank as to when your credit card will be debited, but in general you can see it as a pending transaction almost immediately.

Why was my Credit Card declined?

This is likely a result of insufficient funds or incorrect credit card information. We recommend contacting your bank to confirm your limit and details.

I don’t have a Credit Card; can I still buy from you?

Yes, contact our local staff on 1800 942 942 to place your order. We can provide you with an invoice and you can pay by direct bank transfer.

I don’t want to give my Credit Card details online can I still buy from you?

Yes, contact our local staff on 1800 942 942 to place your order. We can provide you with an invoice and you can either pay via credit card over the phone or by direct bank transfer.

Can I pay by Money Order or Cheque?

No, payment is by credit card or direct bank transfer only.

Is GST included in the item price?

Yes, all prices quoted on our website are inclusive of GST.

Can I pay for my order at the time of delivery?

All orders placed online must be paid for in full at the time of placing the order.

For offline orders, payment is required in full for orders with a value less than $10,000.

Orders for between $10,000 – $30,000 require a 50% deposit with order placement and the balance required on delivery.

Orders of $30,000 and above require a 50% deposit with order placement, 30% payment prior to shipping and the remaining 20% once the order is complete.

Shipping & Delivery

How long will delivery take?

This depends on the products you have ordered. Generally:

  • Delivery within seven (7) working days for stocked products (subject to stock availability and delivery location)
  • Delivery within 15-25 working days for custom orders

Do you offer free delivery?

Free delivery is available in Sydney, Melbourne and Brisbane Metropolitan areas.

This includes loading dock or kerbside delivery only. You will need to make arrangement to have the furniture moved to where it is required in your office. Or we have a installation and assembly service available for an additional fee.

Delivery Zone Delivery Charge Assembly Charge
  • Sydney Metro
  • Canberra Metro
  • Melbourne Metro
  • Brisbane Metro
  • Regional NSW
    • Wollongong
    • Newcastle
    • Central Coast
  • Free
  • 20%
  • Adelaide Metro
  • Regional Victoria
    • Ballarat
    • Bendigo
    • Geelong
  • Regional QLD
    • Gold Coast
    • Sunshine Coast
  • 15%
  • 20%
  • Perth Metro
  • 20%
  • 20%
  • All Other Regions
  • POA
  • POA

Note: All delivery regions are supported by a definitive list of postcodes which reflect the exact Fusion delivery regions. Delivery and assembly charges will be confirmed on the shopping cart based on the postcode entered. Delivery to a loading dock or kerbside delivery incurs no additional charge. Floor loading to ground floor or above ground floor will incur an additional $110.00 flat charge.

Do you deliver to anywhere in Australia?

Yes, we can deliver anywhere in Australia. A delivery fee will be charged depending on your location and delivery requirements. It is calculated as a percentage based on the total order value.

Add your postcode in the shopping cart to determine the delivery charge or contact our local team for a quote.

If you require a ground floor or above ground floor delivery, a flat charge of $110.00 will be added to your order (in addition to the freight charge if applicable)

Can I pick-up from your warehouse?

No, this option is not available.

How long after payment will my order be shipped?

You will receive an order confirmation from Fusion Office Furniture within 24-48 hours of us receiving payment. This confirmation will include the scheduled date for delivery.

Is it possible to schedule my delivery for a specific day and time?

In your confirmation you will receive your schedule date of delivery.  You will receive a courtesy call the day prior to delivery to confirm the delivery time and details.

Unfortunately, we can’t arrange delivery at an exact time but will provide you with a range of time.

If you require a weekend or after hours delivery, please let us know at the time of placing your order.

Is weekend or after hours delivery available?

Yes, this can be arranged if required. Please provide your requirements when placing your order so our team can provide you with a quotation.

My item hasn’t arrived yet. How can I find out where it is?

Call our friendly team on 1800 942 942 to assist in tracking your delivery.

My item arrived damaged. Who should I contact?

Call our friendly team on 1800 942 942 or send an email to our Support team support@amsfurniture.zendesk.com who will be happy to assist.

How do I know when you have shipped my order?

In your confirmation you will receive your schedule date of delivery. Plus, you will receive a courtesy call the day prior to delivery to confirm the delivery time and details.

Can my own courier pick-up from your warehouse?

This can be arranged if required however it will depend on the products that have been ordered. Please contact us on 1800 942 942 to discuss at the time of placing your order.

I received the wrong item/s. What should I do?

Please call our team on 1800 942 942 or send an email to our Support team support@amsfurniture.zendesk.com as soon as you receive your delivery.

Can I pay for my order at the time of delivery?

All orders placed online must be paid for in full at the time of placing the order.

For offline orders, payment is required in full for orders with a value less than $10,000.

Orders for between $10,000 – $30,000 require a 50% deposit with order placement and the balance required on delivery.

Orders of $30,000 and above require a 50% deposit with order placement, 30% payment prior to shipping and the remaining 20% once the order is complete.

Can I cancel my order?

Any orders that contain ‘made to order’ products cannot be cancelled after 48 hours from the time of placing the order.

A minimum 50% non-refundable deposit is required for all orders above $10,000.

No cancellation fee applies to ‘stocked’ products if the order is cancelled within 24 hours of the confirmed dispatch date.

Returns and Exchanges

What is your returns policy?

Any orders that contain custom or ‘made to order’ products cannot be refunded.

Orders containing only stocked product can be returned to Fusion Office Furniture within 30 days of the delivery date but will incur a 30% restocking fee.

The credit will not be applied for the returned items until the product has been inspected by Fusion Office Furniture.

The product must be returned unassembled, undamaged and in its original packaging.

All freight costs involved in the return of the goods must be paid for by you. A copy of the invoice evidencing the sale is to be included with the goods. Please contact Fusion Office Furniture if you require assistance arranging the return of the goods.

What cannot be replaced or returned?

Any orders that contain custom or ‘made to order’ products cannot be replaced or refunded.

I received my item but it’s faulty, what do I do?

Please call our friendly team on 1800 942 942 or send an email to our Support team support@amsfurniture.zendesk.com as soon as you receive your delivery.

How do I return items?

Stocked products are to be returned to Fusion Office Furniture’s headquarters at 13 Distribution Place, Seven Hills NSW.

All freight costs involved in the return of the goods must be paid for by you. A copy of the invoice evidencing the sale is to be included with the goods.

Please contact Fusion Office Furniture on 1800 942 942 if you require assistance arranging the return of the goods.

Can I cancel my order?

Any orders that contain ‘made to order’ products cannot be cancelled after 48 hours from the time of placing the order.

A minimum 50% non-refundable deposit is required for all orders above $10,000.

No cancellation fee applies to ‘stocked’ products if the order is cancelled within 24 hours of the confirmed dispatch date.

Warranties

Do you offer a guarantee or warranty on your products?

All items carry a warranty of at least 12 months and must be returned to the store for claim. The length of term the warranty should be used as an indication as to the commercial quality of the product. Warranty term commences from the purchase date.

Read our full warranty terms and conditions.

What does my warranty cover?

The warranty for our products is offered on a Single Shift basis. ‘Single Shift’ means use of the product for up to 40 hours per week as a part of a single shift in your business.

The warranty is offered on the basis that the warranted product is used only for the purpose for which it was designed and intended.

The warranty covers defects in material and workmanship. Normal wear and tear, natural variations in veneers, timber, fabric and leather are not considered defects.

For full details of what is covered read our full warranty terms and conditions.

Does an item I am looking to buy come with a warranty?

All items carry a warranty of at least 12 months.

Can I transfer my warranty to someone else if I sell them the item in the future?

No, the warranty applies only to the original purchaser.

What is the length of your warranty?

All items carry a warranty of at least 12 months.

What are the terms and conditions of the warranty?

For full details read our full warranty terms and conditions.

Assembly & Instructions

Do your products require assembly?

Depending on the products ordered, some products will require assembly.

Each product on the website will be flagged with the following details in order for you to be aware if assembly is required.

  • No assembly required (e.g. Storage)
  • Minimal Assembly Required (e.g. Desks, Tables, Chairs)
  • Professional Assembly Recommended (e.g. Workstations)

I need help understanding the assembling instruction. Who should I contact?

Please call our friendly team on 1800 942 942 or send an email to our Support team support@amsfurniture.zendesk.com

Do you offer an assembly and installation service?

Yes, and this is highly recommendation for all Workstations.

Delivery Zone Delivery Charge Assembly Charge
  • Sydney Metro
  • Canberra Metro
  • Melbourne Metro
  • Brisbane Metro
  • Regional NSW
    • Wollongong
    • Newcastle
    • Central Coast
  • Free
  • 20%
  • Adelaide Metro
  • Regional Victoria
    • Ballarat
    • Bendigo
    • Geelong
  • Regional QLD
    • Gold Coast
    • Sunshine Coast
  • 15%
  • 20%
  • Perth Metro
  • 20%
  • 20%
  • All Other Regions
  • POA
  • POA

Note: All delivery regions are supported by a definitive list of postcodes which reflect the exact Fusion delivery regions. Delivery and assembly charges will be confirmed on the shopping cart based on the postcode entered. Delivery to a loading dock or kerbside delivery incurs no additional charge. Floor loading to ground floor or above ground floor will incur an additional $110.00 flat charge.