Returns and Refunds

What is your returns policy?

Any orders that contain custom or ‘made to order’ products cannot be refunded.

Orders containing only stocked product can be returned to Fusion Office Furniture within 30 days of the delivery date but will incur a 30% restocking fee.

The credit will not be applied for the returned items until the product has been inspected by Fusion Office Furniture.

The product must be returned unassembled, undamaged and in its original packaging.

All freight costs involved in the return of the goods must be paid for by you. A copy of the invoice evidencing the sale is to be included with the goods. Please contact Fusion Office Furniture if you require assistance arranging the return of the goods.

What cannot be replaced or returned?

Any orders that contain custom or ‘made to order’ products cannot be replaced or refunded.

I received my item but it’s faulty, what do I do?

Please call our friendly team on 1800 942 942 or send an email to our Support team support@amsfurniture.zendesk.com as soon as you receive your delivery.

How do I return items?

Stocked products are to be returned to Fusion Office Furniture’s headquarters at 13 Distribution Place, Seven Hills NSW.

All freight costs involved in the return of the goods must be paid for by you. A copy of the invoice evidencing the sale is to be included with the goods.

Please contact Fusion Office Furniture on 1800 942 942 if you require assistance arranging the return of the goods.